Multi-Unit Manager
$86,900–$96,900 year
On-siteLynn, Massachusetts, United States
Lynn, Massachusetts, United StatesOn-siteFull Time$86,900–$96,900 yearEnterprise
Full TimeEnterprise
Job Summary
Lead approximately 5-8 restaurants by coaching managers, recruiting, and driving sales and profitability while ensuring strict adherence to brand operational and food safety standards. Analyze local market trends and competitor data to establish clear sales and service goals, then develop comprehensive business and action plans for the portfolio. Manage the restaurant management team through performance reviews, training on marketing windows and new products, and resolving guest service issues. Execute new processes and deliver leadership to maintain high guest satisfaction across all locations.
Required Qualifications
- Able to perform all duties of restaurant team members and restaurant managers
- Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
- Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
- Understand local marketing area and competitor trends
- Establish sales and service goals with the director of operations and restaurant managers
- Provides excellent guest service and resolves issues
- Lead team meetings
- Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
- Ensure that restaurants correctly execute new products and processes in a marketing window
- Develop business plans for their portfolio and develop action plans with the director of operations
- Drive a clear vision and clearly communicates to the team
- Recruit, hire, onboard, and develop restaurant managers
- Plan, monitor, appraise and review restaurant employee performance
- Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
- Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- 2 years previous multi-unit or similar experience in retail, restaurant, or hospitality
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and embrace change
- Guest focused
- Ability to train and develop a team
- Time management
- Problem-solving
- Motivating others
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