Multi-Unit Manager
$86,900–$96,900 year
On-siteReading, Pennsylvania, United States or Reading, Massachusetts, United States
Job Summary
Lead operations for a portfolio of 5-8 restaurants by coaching restaurant managers, recruiting, hiring, and developing leadership teams. Ensure all locations meet brand operational and food safety standards while analyzing sales data to drive improvements in execution, profitability, and guest service. Establish sales and service goals with the director of operations, deliver training on marketing windows and new products, and develop business plans for the portfolio. Manage the restaurant management team to support performance and execution, resolving guest issues and communicating a clear vision. Requires 2 years of multi-unit or similar hospitality experience, basic computer and financial management skills, and fluency in English. Offers a five-day work week, quarterly bonuses, monthly car allowance, and comprehensive health and dental insurance.
Required Qualifications
- Able to perform all duties of restaurant team members and restaurant managers
- Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
- Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
- Understand local marketing area and competitor trends
- Establish sales and service goals with the director of operations and restaurant managers
- Provides excellent guest service and resolves issues
- Lead team meetings
- Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
- Ensure that restaurants correctly execute new products and processes in a marketing window
- Develop business plans for their portfolio and develop action plans with the director of operations
- Drive a clear vision and clearly communicates to the team
- Recruit, hire, onboard, and develop restaurant managers
- Plan, monitor, appraise and review restaurant employee performance
- Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
- Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- 2 years previous multi-unit or similar experience in retail, restaurant, or hospitality
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and embrace change
- Guest focused
- Ability to train and develop a team
- Time management
- Problem-solving
- Motivating others
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