Multi-Unit Manager

Job Summary

Required Qualifications

• •high level of personal integrity
• •ability to drive results through continuous employee coaching, training, and sales and profit growth
• •ability to provide strong, positive leadership to his/her team
• •sense of urgency with guests
• •ability to seek ways to improve guest satisfaction
• •ability to ask questions and commit to follow-through
• •ability to resolve guest concerns by following Brand recommended guest recovery process
• •ability to resolve guest requests-to-be contacted complaints within 24 hours of receipt
• •ability to set and maintain high standards for self and others
• •ability to act as a role model
• •ability to consistently meet or exceed goals
• •ability to set, prioritize and maintain focus on important activities
• •ability to read and interpret reports to establish goals and deliver results
• •ability to seek ideas and best practices from other individuals, teams, and networks
• •ability to apply knowledge to achieve results
• •ability to identify and resolve issues and problems
• •ability to use information at hand to make decisions and solve problems
• •ability to include others when making decisions and solving problems
• •ability to identify root cause of a problem
• •ability to implement a solution to prevent problems from recurring
• •ability to empower others to make decisions and resolve issues
• •ability to develop and maintain relationships with team
• •ability to operate with integrity
• •ability to demonstrate honesty
• •ability to treat others with respect
• •ability to keep commitments
• •ability to encourage collaboration and teamwork
• •ability to lead others
• •ability to negotiate and take effective action
• •ability to identify and communicate team goals
• •ability to monitor progress, measure results and hold others accountable
• •ability to create strong morale and engagement within the team
• •ability to accept responsibilities for personal and team commitments
• •ability to recognize and reward employee's strengths, accomplishments and development
• •ability to listen to others
• •ability to seek mutual understanding
• •ability to welcome sharing of information, ideas and resources
• •ability to seek to understand conflict through active listening
• •ability to recognize conflicts as an opportunity to learn and improve
• •ability to resolve situations using facts involved
• •ability to ensure consistency with policies and procedures
• •ability to escalate issues as appropriate
• •ability to work collaboratively with employees to create individual development plans
• •ability to strengthen employee's knowledge and skills
• •ability to regularly discuss progress towards goals
• •ability to review performance
• •ability to adjust development plans accordingly
• •ability to provide challenging assignments for the purpose of developing others
• •ability to use coaching and feedback opportunities to improve performance
• •ability to identify training needs
• •ability to support resources for development opportunities
• •ability to understand guest and competition
• •ability to translate and apply own expertise to address business opportunities
• •ability to approach situations with an innovative mind
• •ability to look beyond the obvious to deliver solutions and implement change
• •working knowledge of profit and loss
• •ability to understand, analyze and communicate the key performance/profit levers
• •ability to manage to these measures
• •ability to set clear, meaningful, challenging and attainable group goals and expectations
• •ability to drive a clear vision or sense of purpose
• •ability to clearly communicate to the team
• •ability to link mission, vision, values, goals and strategies to everyday work