Multi-Unit Dining Service Director
$105,000–$115,000 year
On-siteWestborough, Massachusetts, United States
Westborough, Massachusetts, United StatesOn-siteFull Time$105,000–$115,000 yearSenior LevelServicesMedium
Full TimeSenior LevelMediumServices
Job Summary
Direct and assist the Executive Chef in menu writing, cost control, food production, and presentation while overseeing all catering operations. Manage vendor relationships, purchasing guidelines, and inventory to ensure quality control and efficient service delivery. Direct daily operations to meet financial goals, including managing controllable expenses, generating P&L reports, and participating in monthly reviews. Lead a team of direct and indirect reports through performance management, training, and motivation while maintaining strict safety and sanitation standards. Ensure compliance with contractual requirements and facilitate regular client communication.
Required Qualifications
- Experience managing daily operations of a multi-unit dining service
- Ability to meet or exceed financial and operational goals
- Experience managing client objectives and customer satisfaction
- Experience with people management and development
- Ability to create a positive work environment for staff
- Experience managing annual revenue of $5M
- Experience directing and/or assisting an Executive Chef in menu writing
- Experience with cycle of cost control
- Experience with food production, execution and presentation
- Ability to ensure quality of all food products and standards
- Experience overseeing catering operations
- Experience maintaining vendor relationships
- Experience monitoring vendor purchasing guidelines
- Experience overseeing supplies, equipment, or work areas
- Experience with equipment purchases or repairs
- Experience with purchasing of all food or other supplies
- Experience ensuring quality control practices for receiving products
- Experience determining production schedules and staff requirements
- Experience with payroll processing
- Experience ensuring company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity
- Ability to create, compile, and record production or operational data on specified forms
- Experience creating procedures and strategies to improve unit performance
- Experience ensuring compliance with all contractual requirements
- Experience participating in Business Review process and presentation
- Experience with frequent client communication and facilitating monthly/quarterly meetings
- Experience managing department controllable expenses (P&L) including food costs, labor, supplies, uniforms and equipment
- Experience with adherence to budgetary guidelines
- Ability to generate financial reports
- Experience with budget planning process
- Experience with P&L analysis and reporting
- Experience developing operational forecasts
- Experience explaining variances
- Experience managing all unit accounting functions
- Experience with inventory management and updating price fluctuation
- Experience participating in monthly P&L review process with corporate office
- Experience providing direction and managing performance of direct and indirect reports
- Experience with employee development, engagement and compliance with company related policies and standards
- Experience motivating employees through continuous communication and regular team meetings
- Experience instructing, training and supervising direct or indirect reports in the preparation, cooking, garnishing, or presentation of food
- Experience providing superior customer service including being attentive, approachable, greeting and thanking customers
- Experience with performance management and hiring of direct or indirect reports within the unit
- Communication proficiency
- Customer/Client Focus
- Problem Solving/Analysis
- Leadership
- Team Oriented
- Project Management
- Supervisory Responsibility
- Ability to operate equipment including oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives
- Ability to work in a kitchen environment with exposure to heat, steam, fire and noise
- Ability to work in an office environment
- Experience using standard office equipment such as computers, phones, televisions, photocopiers, filing cabinets and fax machines
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.