Multi-Property Sales Executive - Groups & Events

Contact appropriate departments to resolve guest calls, requests, or problems while using sales techniques to maximize revenue and maintain guest loyalty. Process all reservation requests, changes, cancellations, and Marriott Rewards point redemptions via phone, fax, or mail, entering data into appropriate software. Welcome and acknowledge all guests according to company standards, anticipating service needs and offering complimentary gifts for patronage. Perform general office duties to support Sales & Marketing, including filing, emailing, and typing, while assisting management in training and motivating employees. Follow all company policies, maintain professional appearance, and ensure adherence to quality expectations and standards.