Multi Property Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify room availability and rates, and explain guarantee and cancellation policies. Accommodate special requests and input correct codes for complimentary rooms, employee discounts, and wholesale reservations into the reservation system. Answer questions about property facilities, follow proper escalation procedures for guest concerns, and adhere to quality assurance standards. Welcome guests, assist individuals with disabilities, and maintain professional appearance while protecting company assets and guest privacy. Move objects weighing up to 10 pounds and perform other duties as requested by Supervisors.