Multi Property E Commerce Manager
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Own and optimize the end-to-end digital performance for JW Marriott Marquis Dubai and Dubai Marriott Harbour Hotel & Suites across direct and third-party channels. Drive direct channel revenue growth by improving conversion rates, optimizing channel mix, and delivering measurable enhancements to digital KPIs including bounce rate and booking engine performance. Audit and improve website UX, lead A/B testing initiatives, and manage OTA content, visibility, and promotions to shift demand toward direct bookings. Collaborate closely with Revenue Management to align digital demand generation with pricing and inventory strategy during low and shoulder seasons. Execute a multi-property e-commerce roadmap while ensuring consistent, compelling digital representation across all platforms.
Required Qualifications
- Minimum 5–7 years of experience in e-commerce, digital marketing, or revenue-driven digital roles within hospitality or travel
- Proven track record of driving direct channel growth, conversion rate optimization, and revenue performance across multi-property or complex portfolios
- Strong experience managing hotel websites, OTA extranet content, and digital merchandising in a luxury or upscale segment
- Demonstrated ability to collaborate with revenue teams on pricing, demand stimulation, and seasonal strategy
- Deep understanding of hotel e-commerce ecosystem (direct channels, OTAs, metasearch, GDS)
- Strong UX/UI sensibility with ability to identify friction points and implement conversion improvements
- Analytical mindset with proficiency in web analytics tools, CRM, and channel reporting
- Commercial acumen with focus on ROI, CPA, conversion, and revenue contribution
- Strong copywriting and content optimization skills for digital channels
- Excellent stakeholder management across marketing, revenue, distribution, and agency partners
- Organized, detail-oriented, and able to manage multiple priorities across two properties
- Full Time position based at JW Marriott Marquis Hotel with some travel to the other properties expected
Desired Qualifications
- Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business, or related field preferred
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