Multi-Property Director of Rooms - Moxy Phu Quoc Hon Thom and Fairfield by Marriott Phu Quoc Hon Thom
On-sitePhú Quốc, An Giang, Vietnam
Phú Quốc, An Giang, VietnamOn-siteFull TimeSenior LevelBachelors DegreeHospitality ServicesEnterprise
Full TimeSenior LevelBachelors DegreeEnterpriseHospitality Services
Job Summary
Oversee Rooms operations across Moxy and Fairfield properties on Hon Thom Island, ensuring brand standards, service strategy, and financial performance are met. Lead the Rooms team by championing service vision, coaching staff on occupancy and rate management, and driving revenue goals through budget monitoring and expense audits. Manage hiring, performance appraisals, and daily stand-up meetings to foster employee commitment and address guest feedback promptly. Coordinate event details, resolve guest complaints, and implement corrective actions to continuously improve guest satisfaction and operational efficiency.
Required Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
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