Multi-Outlet Food & Beverage Supervisor
On-siteFort Myers, Florida, United States
Job Summary
Conduct daily operations for the hotel's Food & Beverage outlets, including Dean Street Coffee, Silver King, Ella Mae's Diner, and the Convention Center, ensuring scheduled functions are set up accurately. Manage team scheduling, handle guest feedback and reservation changes, and monitor business flow to adjust service levels. Perform onboarding and training, maintain proper uniform compliance, and enforce TIPS practices for alcohol service. Rotate stations, check customer identification, and communicate shift issues to managers. Work seven days a week, 24 hours a day, with flexible shift adjustments based on business demands.
Required Qualifications
- High School diploma or higher
- Previous Hospitality Food & Beverage experience
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to use technology e.g. tablets, iPads
- Ability to sit or stand for extended periods of time
- Ability to communicate clearly
- Corrected vision to normal range
- Ability to work long hours as needed
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the office, the hotel, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations
- Able to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Ability to work seven days a week, 24 hours a day
- Ability to move associates from their accustomed shift as business demands
Desired Qualifications
- Experience with Micros POS preferred or similar software preferred
- Experience with OpenTable restaurant management software or similar reservation management software preferred
- Experience with Microsoft Suite of products, with emphasis on Outlook (Email), Word, and Excel, or similar software
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