Multi-Function Patient Support Specialist
$44,000–$48,000 year
On-site · Worcester, Massachusetts, United States
Job Summary
The Multi-Function Patient Support Specialist provides comprehensive support across various departments, engaging in tasks from patient interaction to administrative duties. Key responsibilities include managing phone communications, facilitating patient check-in/out, ensuring accurate insurance and referral documentation, and assisting with new patient intake. The role demands effective customer service skills and flexibility to support front office and back-office functions, as well as participation in quality assurance initiatives. Required qualifications emphasize communication, problem-solving abilities, and comfort with computing systems, while previous medical office experience is preferred.
Required Qualifications
- Excellent verbal and written communication skills
- Ability to handle patient inquiries and document medical information accurately
- Problem-solving skills
- Beginner to intermediate skills in computing and phone systems
- Willingness to work evenings, weekends, or overtime as needed
- Ability to adapt to different duties and tasks on a daily basis
- Ability to handle multiple tasks simultaneously while working in a fast-paced environment
- Knowledge of Universal Precautions and HIPAA standards
- Must have a valid driver's license and car insurance
- Previous experience in a medical office setting is highly desirable
Desired Qualifications
- Bilingual candidates (English/Spanish or other languages) are strongly preferred
- Experience working with ethnically diverse populations
- Familiarity with electronic medical records systems
Additional Requirements
- Must possess good hand-eye coordination and auditory skills
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