MTO Service Support Representative
$37,440–$56,784 year
On-siteLas Vegas, Nevada, United States
Job Summary
Process, track, and coordinate Material Transfer Orders to support field operations while analyzing workflows and providing feedback to leadership. Collaborate with internal stakeholders to resolve issues, improve processes, and drive operational excellence. Provide professional support to internal and external customers through email and telephone communications, ensuring accurate documentation and adherence to established procedures and policies. Manage assigned work queues to meet service-level agreements, quality standards, and performance metrics while maintaining a high level of customer satisfaction. This role is subject to mandatory background screening and regulatory approvals, including criminal background checks and fingerprinting. Candidates must be authorized to work in the job posting location without visa sponsorship.
Required Qualifications
- High School Education
- 2+ years of customer service experience
- Must be 21 years of age or older
- Must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship
- Must be able to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities
Desired Qualifications
- High School Education preferred
- Experience in inventory control in a manufacturing facility
- Experience with an ERP work order management system
- Experience operating in a heavily regulated environment
- Advanced knowledge of sales order and configuration systems
- Windows desktop experience
- Ability to multitask and implement great time management skills, following the order of importance
- Strong communication skills with the ability to work independently and be team-oriented
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.