MSR Level 2
On-siteBaton Rouge, Louisiana, United States
Baton Rouge, Louisiana, United StatesOn-siteFull Time
Full Time
Job Summary
Check in students according to Front Desk Policy, monitor the Sterling queue, and pass or fail student SSVs as needed. Answer phones professionally before the third ring, then assist member companies with registration or training issues. Process student payments and refunds, batch money when cash is received, and handle outgoing mail. Set up companies in the database, troubleshoot IT issues, and assist the CBT Lab. Clean work areas daily and ensure front doors are locked before leaving. Work Monday through Saturday with varying hours, occasional Saturday training requirements, and possible overtime.
Required Qualifications
- High school education or equivalent
- 4 + years experience in the area of member service
- knowledge and understanding of English grammar
- basic computer skills
- Must be able to stand for extended periods of time
- Must be able to regularly walk
- Must be able to climb
- Must be able to balance
- Must be able to stoop
- Must be able to kneel
- must occasionally lift and/or move up to 25 pounds
Desired Qualifications
- Bilingual in Spanish a plus
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