MSR Call Center

Assist members on the telephone with account activity problems and inquiries, resolving issues within your authority. Process deposits, credit card payments, and loan payments received by mail, while performing file maintenance for deposit accounts and verifying funds on member checks. Handle address changes, stop payments, and check holds, including night deposits and mailing account packets to new members. Answer calls within two rings and process transactions with zero errors, adhering to all Credit Union policies and regulatory requirements. Maintain a professional work environment and thorough knowledge of credit union products and services.