MSP Service Desk Analyst I
$40,000–$50,000 year
On-siteBurlington, Ontario, Canada
Job Summary
Manage service tickets in the PSA system, ensuring they are complete, accurate, and completed expediently according to process. Document all communications, issues, and activities while verifying solutions against security best practices before client sign-off. Resolve alerts and errors to keep centralized systems configured and functioning as expected, then encourage clients to complete CSAT surveys. Work in-office Monday through Friday from 8:15am to 5:00pm with a one-hour lunch break. You will receive on-the-job training to earn certifications in CompTIA Tech+, Microsoft Endpoint Administrator, and HDI Customer Service Representative.
Required Qualifications
- IT degree or diploma
- 2 years of general experience
- Microsoft Windows operating systems
- Microsoft 365 users & licensing
Desired Qualifications
- CompTIA Tech+
- Microsoft Endpoint Administrator
- HDI Customer Service Representative
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