MSP Level 3 Technician
$75,000–$90,000 year
HybridRedwood City, California, United States
Job Summary
Provide advanced technical support for servers, networks, and software applications by troubleshooting complex issues escalated from Level 1 and Level 2. Design, implement, and manage robust network solutions while performing regular maintenance, upgrades, and patch management to ensure system security and compliance. Lead IT projects such as system migrations and software deployments, and provide on-call emergency support for critical issues including after-hours and weekend coverage. Mentor Level 1 and Level 2 technicians through training sessions and maintain detailed documentation for all client environments. This role offers competitive salary, performance bonuses, health insurance, and training opportunities within a collaborative team culture at TeamLogic IT.
Required Qualifications
- Minimum of 5 years in IT support
- 2 years in a Level 3 or senior technician role
- MSP experience
- Bachelor's degree in IT, Computer Science, or a related field
- Proficiency in Windows and Linux server environments
- Experience with virtualization technologies (VMware, Hyper-V)
- Experience with cloud platforms (Azure, AWS)
- Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices
- Experience with monitoring tools such as SolarWinds, Auvik, or similar
- Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM
- Experience with ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
- Proficiency in documentation tools like Hudu, IT Glue, or SharePoint
- Experience in structured IT documentation and process standardization
- Strong analytical skills to diagnose and resolve complex technical issues
- Experience managing IT projects from inception to completion
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical clients
- Ability to work in a fast-paced, evolving technology environment
- Ability to work both onsite and remotely
- Prepared for occasional travel to client locations
- Possess a valid driver's license
- Flexibility in working hours, including evenings and weekends
Desired Qualifications
- Certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA
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