MSP Level 3 Technician
$65,000–$100,000 year
HybridPark Circle, Maryland, United States
Job Summary
Provide advanced technical support for escalated server, network, and software application issues. Design, implement, and manage robust network solutions while performing regular maintenance, patch management, and backup recovery on client systems. Lead IT projects such as system migrations and software deployments, coordinating with internal teams and vendors. Maintain detailed documentation for all client environments and provide mentorship to Level 1 and Level 2 technicians. Ensure compliance with industry standards through regular audits and address critical emergencies via on-call support, including after-hours and weekend coverage.
Required Qualifications
- Minimum of 5 years in IT support
- 2 years in a Level 3 or senior technician role
- Proficiency in Windows and Linux server environments
- Proficiency in virtualization technologies (VMware, Hyper-V)
- Proficiency in cloud platforms (Azure, AWS)
- Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices
- Experience with monitoring tools such as SolarWinds, Auvik, or similar
- Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM
- Experience with ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
- Proficiency in documentation tools like Hudu, IT Glue, or SharePoint
- Experience in structured IT documentation and process standardization
- Strong analytical skills to diagnose and resolve complex technical issues
- Experience managing IT projects from inception to completion
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical clients
- Ability to work in a fast-paced, evolving technology environment
- Ability to work both onsite and remotely
- Prepared for occasional travel to client locations
- Possess a valid driver's license
- Flexibility in working hours, including evenings and weekends
Desired Qualifications
- MSP experience
- A Bachelor's degree in IT, Computer Science, or a related field
- Certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA
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