MSP Level 2 Technician
$35,000–$65,000 year
HybridPark Circle, Maryland, United States
Park Circle, Maryland, United StatesHybridFull Time$35,000–$65,000 year
Full Time
Job Summary
Provide advanced technical support to clients by installing, configuring, and maintaining hardware and software. Respond to escalated support tickets, manage client networks including routers and firewalls, and implement security solutions with regular audits. Ensure data protection through regular backups and disaster recovery plans while documenting all system configurations and activities. Assist in planning and executing IT projects and provide guidance to Level 1 Technicians. Offer on-call emergency support for critical issues, including after-hours and weekend coverage.
Required Qualifications
- Minimum of 3-5 years in an MSP or similar IT support role
- Degree in IT, Computer Science, or related field
- Strong knowledge of Windows and Mac operating systems
- Microsoft Office 365
- Active Directory
- Virtualization technologies such as VMware and Hyper-V
- Experience with RMM tools like NinjaRMM
- Ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
- In-depth understanding of networking protocols
- IP addressing
- DNS
- DHCP
- VPNs
- VLANs
- Wi-Fi technologies
- Familiarity with firewalls
- Antivirus solutions
- Industry best practices for cybersecurity
- Strong ability to diagnose and resolve complex technical issues efficiently
- Excellent verbal and written communication skills
- Customer-focused approach to delivering high-quality service
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work both onsite and remotely
- Occasional travel to client locations
- Valid driver's license
- Flexibility in working hours, including evenings and weekends
Desired Qualifications
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional)
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- Familiarity with scripting and automation tools (e.g., PowerShell, Bash)
- Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.)
- Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint)
- A degree in IT, Computer Science, or related field is preferred
- A problem-solving mindset
- Passion for innovation
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