MSP Engineer (L3)
On-site · Wausau, Wisconsin, United States
Job Summary
Senior MSP Engineer (L3) responsible for designing, deploying, and supporting client infrastructure across networking, servers, and cloud environments; act as a senior escalation point, resolving complex issues and performing root-cause analysis; lead client-facing projects such as migrations, upgrades, refreshes, and new implementations; define and document infrastructure standards and architectures; collaborate with clients and internal teams on technical planning and long-term roadmaps; mentor junior engineers and contribute to overall team growth; requires hands-on experience with firewalls, switches, wireless, VPNs, Azure, and Microsoft 365; on-call rotation and strong communication with clients in a fast-paced MSP environment.
Required Qualifications
- 2–5 years of experience in a similar technical role (MSP experience preferred)
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, switching)
- Hands-on experience with firewalls, VPNs, and network security appliances
- Experience supporting Windows Server and virtualization platforms (VMware and/or Hyper-V)
- Proven experience with Azure and Microsoft 365, including hybrid environments
- Ability to troubleshoot complex issues independently and communicate clearly with clients
- Comfort working in a fast-paced, client-facing MSP environment
- Willingness to participate in an on-call rotation
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