MSD365 Technical Specialist
On-site · Sheffield, England, United Kingdom
Job Summary
Senior Microsoft Dynamics 365 Tech Specialist in HSBC Digital Query Management. Design, build, and tailor Microsoft Dynamics 365 solutions (Customer Servicing, Customer Insights specifically) to meet defined business and technical requirements. Develop and support custom components (apps, workflows, plug-ins) and integrations using Power Platform and Azure services. Partner with business analysts, stakeholders, and end users to elicit requirements and translate them into robust technical designs and implementations. Configure environments, execute data migration activities, and integrate Dynamics 365 with third-party platforms and services. Monitor, optimise, and troubleshoot Dynamics 365 solutions to maintain performance, scalability, reliability, and operational stability. Provide technical leadership through mentoring, code reviews, testing, and deployment governance; stay current with platform releases and recommend improvements aligned to business processes.
Required Qualifications
- Suitable hands-on delivery of Microsoft Dynamics 365 solutions across Customer Servicing, Customer Insights, and/or Customer Engagement (CE) modules
- Advanced Dynamics 365 CE/CRM customisation, including plugins, workflows, custom entities, and configuration of forms, views, dashboards, and business processes
- Strong Power Platform capability across Power Apps, Power Automate, and Power BI to extend and automate business functionality
- Integration engineering experience using Azure services (e.g., Logic Apps, Functions, Service Bus) and APIs/Web Services to connect Dynamics 365 with external systems
- Solid technical foundation in .NET/C#, JavaScript, SQL Server, plus data modelling for Dynamics 365; working knowledge of CRM APIs including REST/OData and SOAP endpoints
- DevOps and operational proficiency, including CI/CD, Git, Azure DevOps, use of SDK and tools (e.g. XRMToolbox), and strong debugging/problem-solving with effective cross-functional collaboration
- Technical & domain capability (desirable): Front-end customisation using TypeScript and modern web UI (HTML/CSS, React), with exposure to Azure AI/ML for advanced Dynamics solutions, plus solid understanding of banking and finance business processes
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