MSD Customer Service Specialist

Manage customer information, device data, and engineer master data on internal core systems. Execute sales and service support operations including quote creation, order processing, parts delivery coordination, and financial handling for service repair requests. Prepare and issue commercial documents such as maintenance contracts, quotes, invoices, and purchase orders while adhering to SOX and legal compliance. Process on-call conditions to arrange service levels, handle billing, and manage accounts receivable collection. Participate in business improvement projects and support engineers. Requires 3+ years of sales administrative experience, multitasking ability, and business-level English proficiency.