MS Technical Specialist
$62,400–$62,400 year
HybridBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaHybridFull Time$62,400–$62,400 yearSenior LevelBachelors DegreeEnterprise
Full TimeSenior LevelBachelors DegreeEnterprise
Job Summary
Security Managed Services Engineer (L3) at NTT DATA responsible for proactively identifying and resolving technical incidents, ensuring client infrastructures are secure, correctly configured, installed, tested, and operational; engaging in third-line support, root cause analysis, and keeping clients updated on system status; creating knowledge articles, training junior team members, providing inputs to automation teams, and potentially managing projects within the technology domain to improve service delivery, including disaster recovery functions.
Required Qualifications
- Proven experience handling complex security infrastructure within a managed services environment
- Strong background in IT engineering
- Deep working knowledge of ITIL processes
- Proficiency in planning activities and projects well in advance
- Strong client-focused approach
- Excellent communication skills across cultures
- Effective listening skills and adaptability under pressure
- Willingness to work longer hours when necessary
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience
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