MS Senior Network Engineer
$62,400–$62,400 year
HybridBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaHybridFull Time$62,400–$62,400 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Monitor client infrastructure and review tickets to identify, analyze, and log issues before they escalate. Resolve medium-complexity incidents and requests by proactively investigating technical problems and restoring services within SLAs. Execute approved maintenance activities, audit tickets for quality, and contribute to change management and disaster recovery functions. Collaborate with automation teams to optimize efforts and coach L1 teams on technical skills.
Required Qualifications
- Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
- At least one technical certification in the above-mentioned technologies
- Strong planning skills, with the ability to anticipate and adapt to changing circumstances
- Adaptability and resilience in a dynamic work environment
- Ability to communicate and work effectively across different cultures and social groups
- Proficiency in active listening and client-centric communication
- A positive outlook and the ability to work well under pressure
- A client-first attitude, always seeking to create positive client experiences
- A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience
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