MS Engineer
$62,400–$62,400 year
On-siteChennai, Tamil Nadu, India
Job Summary
Monitor client infrastructure and solutions to identify and resolve technical incidents, ensuring zero missed service level agreement conditions. Dive deep into first-line support for standard and low-complexity requests, pinpointing root causes and providing telephonic, ITSM ticket, or chat assistance. Perform routine maintenance activities including patching and configuration changes across Cloud, Security, Networking, Applications, or Collaboration domains. Update knowledge articles, optimize workflows, and contribute to disaster recovery functions and tests. Execute seamless shift handovers and report escalated incidents to maintain service continuity.
Required Qualifications
- Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization
- Basic knowledge of management agents, redundancy concepts, and ITIL processes
- Highly disciplined in handling of tickets on day-to-day basis
- Act promptly as per defined Sop's
- Good understanding of using ITSM tools
- Skill in planning activities and projects in advance and adapting to changing circumstances
- A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
- Ability to communicate and work across different cultures and social groups
- Proficiency in active listening techniques and refraining from interrupting
- A positive outlook at work, even in pressurized environments
- Willingness to work hard and put in longer hours when necessary
- A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience)
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