MS Engineer (L1)
$62,400–$62,400 year
On-siteJakarta, Jakarta, Indonesia
Jakarta, Jakarta, IndonesiaOn-siteFull Time$62,400–$62,400 yearEntry LevelBachelors DegreeEnterprise
Full TimeEntry LevelBachelors DegreeEnterprise
Job Summary
Monitor client infrastructure and solutions to proactively identify, investigate, and resolve technical incidents and problems. Execute maintenance activities including patching, configuration changes, and shift handovers while following approved procedures for request fulfilment. Investigate first-line incidents to understand root causes, utilizing ITSM tools and knowledge articles to resolve tickets efficiently. Occasionally support project work and disaster recovery functions, while identifying opportunities for optimization and automation in incident resolution processes.
Required Qualifications
- Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
- Highly disciplined in handling of tickets on day-to-day basis
- Act promptly as per defined Sop's
- Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's
- Good understanding of using ITSM tools and ITSM processes
- Strong planning skills, considering possible changes and circumstances
- A strong work ethic, including the capacity to put in longer hours when necessary
- Adaptability to changing environments
- A client-focused approach, creating positive client experiences throughout their journey
- The aptitude to communicate and work across different cultures and social groups
- Excellent active listening skills, confirming understanding and seeking relevant information
- A positive outlook and resilience under pressure
- A bachelor's degree in information technology/computing or equivalent experience
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