MS Engineer(L1)(Japanese and English - Bilingual)
Hybrid · Cyberjaya, Selangor, Malaysia
Job Summary
Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications. Assist in the installation, configuration, and maintenance of end-user computing devices and software. Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals. Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly. Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers. Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures. Document and track all support requests and incidents in the NTT ticketing system. Maintain up-to-date knowledge of NTT products, services, and IT infrastructure. Recommend procedure modifications or improvements to streamline support processes.
Required Qualifications
- Diploma, degree, or relevant qualification preferably IT/Computing OR Equivalent work experience related to IT helpdesk/ customer service/ customer support
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