MS Engineer L1 (English Cantonese and Mandarin speaker)
$62,400–$62,400 year
HybridCyberjaya, Selangor, Malaysia
Job Summary
Respond to calls, emails, and chats from customers to address needs or route requests, providing technical support for PC operations, applications, and peripherals using documented procedures. Investigate first-line incidents to identify root causes, apply troubleshooting techniques with FAQs and tools, and isolate defects while following guidelines for onsite dispatch if necessary. Routinely identify common incidents and opportunities for avoidance, appropriately log all interactions in the helpdesk database, and set customer expectations before escalating process-related issues to higher levels. Meet agreed customer SLAs and maintain operational status by proactively identifying and resolving technical problems to restore service.
Required Qualifications
- Diploma, bachelor's degree, or relevant qualification in Information Technology/Computing (or demonstrated equivalent work experience)
- Fluency in Mandarin & English (both speaking and writing)
- Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours
Desired Qualifications
- Cantonese is good advantage
- Entry level experienced candidate in IT field/helpdesk experience
- fresh graduates
- Certifications relevant to the services provided
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