MRI Front Desk Receptionist
$37,440–$54,080 year
On-siteBroomfield, Colorado, United States
Job Summary
Greet patients, visitors, and staff professionally while managing paperwork and patient demographic data in the EMR system. Handle incoming calls, oversee check-ins and check-outs, collect payments, and perform clerical duties to ensure efficient clinic operations. Schedule MRI appointments by phone and in person, coordinate based on provider availability, and communicate with technologists regarding imaging orders. Maintain accurate records, verify insurance benefits, obtain pre-authorizations, and process claims. Assist technologists with patient positioning occasionally, deliver exceptional customer service, and follow HIPAA requirements to protect patient privacy. Open and close the office, maintain clean common areas, and assist with ordering office supplies. Work full-time onsite Monday through Friday, including closing shifts until 8:00 PM, with travel required between Broomfield and Boulder locations.
Required Qualifications
- High school diploma or equivalent
- At least one year of customer service or receptionist experience, preferably in a medical office
- Experience using multi-line telephone systems
- Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to provide compassionate, professional customer service to patients and coworkers
- Comfortable handling sensitive and confidential information
- Ability to de-escalate difficult situations with professionalism and empathy
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and electronic medical record (EMR) or practice management software
- Availability to work the closing shift until 8:00 PM, Monday through Friday
- Travel between the Broomfield and Boulder locations
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