MPGS Technical Account Manager

Job Summary

Required Qualifications

• •Fluency in English
• •Bachelor Degree
• •Experience in the Payment Industry
• •Proactive and self-motivated with the ability to work independently and make sound decisions
• •A curious mindset with a desire to learn and apply new knowledge to the role
• •Excellent organizational and time management skills with the ability to manage multiple priorities
• •Strong communication skills (written and verbal)
• •Strong relationship building and interpersonal skills
• •Ability to work with sales and business teams to convert leads and opportunities into onboarding initiatives
• •Ability to identify opportunities and foster close collaboration with business teams during pre-sales, technical solution development, and both technical and operational reviews
• •Ability to ensure thorough customer understanding of regulatory requirements, Mastercard mandates, and industry standards
• •Ability to address and resolve customer incidents, production issues, or any technical inquiries
• •Ability to keep customers updated on rule changes, new products, tools, and services related to Payment Gateway
• •Ability to conduct regular technical and operational reviews with customers regarding Payment Gateway performance
• •Ability to provide technical guidance and support to customers who are planning to integrate with Payment Gateway
• •Ability to assist customers with end-to-end Payment Gateway integration across multiple systems, platforms, and products
• •Responsibility for information security
• •Ability to abide by Mastercard's security policies and practices
• •Ability to ensure the confidentiality and integrity of the information being accessed
• •Ability to report any suspected information security violation or breach
• •Ability to complete all periodic mandatory security trainings in accordance with Mastercard's guidelines

Desired Qualifications

• •Portuguese
• •Spanish