Mozaik Trainer
RemoteAustralia
Job Summary
Conduct introductory training sessions for new Mozaik customers and deliver one-on-one online instruction tailored to specific workflows. Provide help desk support via phone, email, and online meetings, including recording screen-captured video responses for troubleshooting. Assist clients through the onboarding and adoption process of Mozaik Software while representing the product at trade shows and events. Perform occasional on-site training or implementation visits at customer locations. This 50/50 split role requires a minimum of two years using Mozaik Software and direct cabinet/joinery industry experience, with occasional travel for trade shows. Join Cyncly's global team powering businesses across Kitchen & Bath, Furniture, and Flooring sectors.
Required Qualifications
- Minimum 2 years of experience using Mozaik Software
- Direct experience in the cabinet/joinery industry
- 50% customer training
- 50% help desk support
- occasional travel required for trade shows and customer site visits
- Adaptable and organised: able to manage multiple priorities and switch between tasks as needed in a fast-paced environment
- Positive attitude with a willingness to take initiative and help wherever needed
- Self-motivated with the discipline to work independently from home
- Team-oriented and able to collaborate effectively across departments
- Professional and customer-focused in all interactions
- Strong analytical and problem-solving skills
Desired Qualifications
- Knowledge of CNC cabinet manufacturing machinery
- Experience using tools such as Zoom, Microsoft Teams, and CRM systems
- Proficiency with technology and remote collaboration tools
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