Moveworks Sr Customer Success Manager
HybridSydney, New South Wales, Australia
Job Summary
Own and grow a portfolio of 25+ mid-market enterprise customers, guiding them from go-live through long-term value realization. Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes while driving adoption of the Moveworks AI Assistant across ServiceNow workflows. Translate customer needs into actionable solutions that influence roadmap and product evolution, and identify, quantify, and track success metrics tied to efficiency and cost savings. Proactively manage risks and change to ensure successful navigation of complex environments, acting as the internal voice of the customer to share insights and feedback. Support renewal and expansion motions by demonstrating ongoing business impact.
Required Qualifications
- 5+ years of experience in Customer Success, Account Management, Implementation, or Consulting within SaaS
- Experience supporting medium to large enterprise customers and navigating complex stakeholder environments
- Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms
- Proven ability to build executive relationships and influence outcomes at multiple levels
- Process-oriented mindset with strong problem-solving and change management skills
- Comfortable operating in fast-moving, evolving product environments
- Bachelor's degree or equivalent practical experience
- Willingness to travel approximately 10–25%
Desired Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus)
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