Moveworks & ServiceNow AI Technologist
$77,600–$176,000 year
On-siteMcLean, Virginia, United States
Job Summary
Configure, build, update, optimize, and test Moveworks Agent Studio agents and plugins to improve productivity and self-service. Assist with the design, validation, and testing of integrations between Moveworks, ServiceNow, and other enterprise tools. Partner with stakeholders to gather and document functional and technical requirements for automation workflows. Perform structured troubleshooting and root cause analysis for issues across agent behavior, workflows, and integration points. Support the functional delivery and technical enablement of employee-facing automation using an Agile approach. Track operational metrics, usage trends, and automation success patterns to identify improvement opportunities for the ServiceNow–Moveworks AI Assistant.
Required Qualifications
- U.S. citizenship
- 2+ years of experience in automation, AI or analytics support, systems analysis, IT operations, or software delivery
- 2+ years of experience working with enterprise systems or service platforms such as ServiceNow, Workday, Salesforce, or Moveworks
- Experience with AI tooling and LLM concepts, including prompting, evaluation, or applied use in workflows
- Experience working in an Agile delivery environment
- Experience with troubleshooting
- Experience with requirements gathering and documenting workflows or processes
- Ability to follow secure development guidance and implement recommended security practices within assigned tasks
- Ability to explain issues clearly and logically
- Ability to work with data
- Bachelor's degree in Information Systems, Computer Science, or Engineering
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