Move-In Coordinator
On-siteIndianapolis, Indiana, United States
Job Summary
Coordinate resident move-in processes, ensuring families receive high-quality service from initial inquiry calls through tour presentations and closing appointments. Manage model rooms daily, verify unit availability, and collaborate with Nursing and Environmental Services on appropriate unit selection. Process and document income and asset information for move-ins and annual recertifications, ensuring full compliance with the Indiana Rental Housing Tax Credit Program and submitting required reports to IHCDA. Maintain resident files, follow up with family members via telephone or correspondence, and participate in daily morning meetings to alert staff of projected move-ins. Work with the Director of Marketing and Leadership Team to execute the quarterly marketing plan while adhering to state reporting guidelines.
Required Qualifications
- Ability to maintain regular, punctual attendance, and to be flexible in work time; scheduling occasional evenings and weekends, as needed.
- Availability for weekend on-call responsibilities.
- Ability to work flexible hours, including occasional weekends and evenings, as admission activity dictates.
- Must meet the state's licensing requirements for the class of the vehicle being operated and have a valid license.
- Established experience with Microsoft Office Suite.
- Hold current compliance certifications with IHCDA.
- Proven, solid knowledge of the various IHCDA programs.
- Ability to utilize a detail-oriented approach to compliance.
- Ability to work independently.
- Proficiency in the use of personal computers and related software application for compliance, as well as established experience with Microsoft Office Suite.
Desired Qualifications
- Education or previous experience in the healthcare field is desirable.
- Has knowledge of and special sensitivity to the needs of the aging.
- Ability to understand advertising, collateral material design/layout/production is desirable.
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