Move Coordinator
$15,000–$25,000 year
On-siteCanberra, Australian Capital Territory, Australia
Job Summary
Coordinate domestic and international household goods relocations by managing packing, transportation, storage, and delivery while acting as the primary point of contact for customers, clients, and suppliers. Liaise with removal partners and third-party suppliers to ensure seamless service delivery, monitor relocations through to final delivery, and arrange travel, transport, and accommodation requirements. Manage client documentation, establish accurate relocation records, and provide regular updates and proactive communication throughout the journey. Follow up on quotations and move status updates, identify customer needs, and meet service delivery KPIs to maintain high satisfaction standards. This role offers work-from-home flexibility following initial office training for Australian citizens with NV1 security clearance.
Required Qualifications
- Negative Vetting Level 1 (NV1) Security Clearance
- Australian Citizens
- Experience in a customer service, administration, logistics, relocation, or coordination environment
Desired Qualifications
- Previous experience in customer service roles such as travel, hospitality, reception, administration, or similar customer-focused environments
- Experience within household goods moving, international relocation, mobility services, or government contracts
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