Mountain Operations Dispatch
On-siteBig Sky, Montana, United States
Job Summary
Coordinate communication between all Mountain Operations departments via two-way radio and phone, monitoring and relaying lift status updates to relevant resort departments. Announce daily travel plans and terrain status updates while receiving reports of guest injuries to dispatch appropriate Ski Patrol responses. Assist in coordinating guest transport during incidents and emergencies, maintaining detailed records of operational activity using resort software. Answer phones and radios professionally, routing calls appropriately while demonstrating empathy and professionalism when speaking with guests or team members in distress. Support daily and ongoing operations with clear and timely communication. Full-time seasonal employment includes a free all-mountain ski pass, discounted rentals, and housing eligibility.
Required Qualifications
- Excellent verbal communication and listening skills
- Professional, calm, and kind demeanor in high-pressure situations
- Exceptional guest service
- Strong multitasking abilities, including managing multiple incidents simultaneously
- Ability to prioritize tasks based on rapidly changing information
- Comfortable using two-way radios, telephones, and computer systems
- Accurate and efficient typing and data entry skills
Desired Qualifications
- Familiarity with Big Sky Resort operations is preferred
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