Motor Claims Handler
Hybrid · Liverpool, England, United Kingdom or Sevenoaks, England, United Kingdom
Job Summary
Motor Claims Handler needed to manage a portfolio of Fleet and Specialist motor claims from indemnity through settlement, covering Head of Damage areas (Accidental Damage, Property Damage, Credit Hire, Third-party Personal Injury). Responsibilities include validating indemnity and fraud, assessing liability, obtaining key information, accurate quantum assessment, reducing exposure via in-house motor engineers, proactive diary management, reserving accuracy, and coaching junior handlers. Requires strong communication, relationship management, initiative, teamwork, and knowledge of PI/credit hire claims and related protocols. Hybrid role based in Liverpool or Sevenoaks with 37.5 hours/week.
Required Qualifications
- Significant PI and/or credit hire claims experience
- experience handling Injury claims outside of Low Value Personal Injury claims Portal
- knowledge of Pre-Action Protocol, Civil Procedure Rules & hourly rate costs
- ability to communicate and manage relationships with Fleet customers
- ability to manage claims from indemnity to settlement
- ability to coach and mentor less experienced handlers
- DBS and financial checks as part of onboarding
Additional Requirements
- visa sponsorship not available; must have at least one year remaining on Graduate or Post-Study Work visa
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