Motion Automation Intelligence- Senior Customer Service Representative
$60,000–$60,000 year
On-siteCincinnati, Ohio, United States
Job Summary
Respond to complex customer inquiries, place orders via multiple channels, and negotiate sales and purchase prices to influence gross profit. Build relationships to drive repeat business, manage inventory levels, and expedite backorders while determining cost-effective shipping methods. Provide coaching and guidance to less experienced representatives, assist with locating items and resolving problems, and handle customer returns. May pull inventory, prepare orders for shipment, and source products across branch, distribution center, or supplier stock. Requires five years of related experience and excellent negotiation skills.
Required Qualifications
- high school diploma or GED
- five (5) or more years of related experience
- equivalent combination of education and experience
- Reliability
- organization
- attention to detail
- Excellent communication skills including written, verbal, and listening
- Ability to multi-task
- time management skills
- Excellent computer skills
- Excellent negotiation skills
- Strong product knowledge
Desired Qualifications
- Excellent driving record preferred
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