Mortgage Support Specialist
RemoteUnited States
EXPIREDUnited StatesRemoteFull TimeReal Estate ServicesMedium
Full TimeMediumReal Estate Services
Job Summary
Diagnose and resolve complex hardware, software, and network issues for remote employees while managing internal IT systems and user provisioning. Design workflow automations to streamline team processes and provide high-touch technical support via voice, video, and email. Own the onboarding and offboarding technical lifecycle, ensuring seamless connectivity between CRM platforms and maintaining data integrity. Requires 3+ years of experience in IT helpdesk or systems administration with proficiency in cloud SaaS environments and automation tools like Zapier or Make. Must work standard East Coast hours (EST) in a fully remote setting.
Required Qualifications
- 3+ years of hands-on experience in an IT Helpdesk, Technical Support, or Systems Administration role
- Ability to work standard East Coast hours (EST)
- Proven ability to troubleshoot complex system errors across varied operating systems and cloud SaaS environments
- Demonstrated experience building workflow automations (e.g., via Zapier, Make, or native system automation tools)
- Strong working knowledge of CRMs
- Exceptional written and verbal communication skills
- Highly organized
- Detail-oriented
- Able to work independently in a fully remote environment
Desired Qualifications
- Direct experience with Salesforce and/or Go High Level
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