Mortgage Support Operations Specialist
$45,635,200–$68,452,800 year
HybridAlbany, New York, United States
Job Summary
Generate initial and updated loan disclosures meeting regulatory and secondary market standards while ensuring compliance with timelines. Perform detailed loan-level reviews to guarantee data accuracy and quality prior to submission, and assist borrowers, client Credit Unions, and management with mortgage support tasks. Answer phone calls, monitor group emails, and collaborate across departments to cultivate outstanding internal and external customer service. Work independently with high self-motivation, utilizing strong organizational and critical thinking skills to learn new processes. Hybrid remote role requiring a suitable home office environment; in-office work required as determined by management.
Required Qualifications
- at least 6 months of similar or relevant work experience
- excellent communication skills
- time management skills
- organizational skills
- critical thinking skills
- Capacity to work independently
- sustain a high degree of self-motivation
- Highly resourceful
- willingness and ability to learn new processes and procedures
- Hybrid Remote
- Home office environment must be suitable for remote working
- high-speed internet access
- a quiet space free from interruptions
- In-office work required as determined by management
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