Mortgage Servicing SPOC Specialist
$60,000–$80,000 year
Remote · Pontiac, Michigan, United States or New York City, New York, United States
Pontiac, Michigan, United States or New York City, New York, United StatesRemoteFull Time$60,000–$80,000 yearMid LevelHigh School Or EquivalentEnterprise
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Enterprise
Job Summary
This Mortgage Servicing SPOC Specialist role involves serving as the dedicated point of contact for at-risk borrowers, ensuring proactive communication and assistance throughout the loss mitigation process. Responsibilities include managing borrower files, facilitating the collection of applications and compliance with regulations, and improving client experience.
Required Qualifications
- 2+ years of experience in mortgage servicing, default management, or a client-facing servicing role
- High school diploma or equivalent (college degree preferred)
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Knowledge of Fannie Mae, Freddie Mac, FHA, VA, and USDA loss mitigation programs
- Understanding of federal and state regulations, including CFPB’s SPOC requirements, RESPA, and Reg X
Desired Qualifications
- Experience with servicing platforms such as MSP (Black Knight)
- Familiarity with UWM systems, tools, or lending processes
- Bilingual fluency (especially in Spanish)
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