Mortgage Servicing - Customer Service Representative
$41,600–$45,760 year
On-siteIndianapolis, Indiana, United States
Job Summary
Provide excellent customer service by answering calls and emails regarding FHA guidelines and procedures, utilizing a knowledge database to acknowledge client requests. Follow standard operating procedures for various topics, systems, and contact channels while documenting all contacts in a database. Keep up to date on FHA mortgage processes and procedures to support the US Department of Housing and Urban Development's mission. Maintain keyboarding proficiency of at least 40 words per minute and navigate multiple computer systems to deliver accurate information. Monday through Friday schedule with no weekend work, Monday 10:00 am to 6:30 pm ET in Indianapolis, IN.
Required Qualifications
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist)
- Minimum of 1 year of contact center experience or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Desired Qualifications
- FHA knowledge/experience
- Contact Center experience (Omnichannel)
- Bilinguals English and Spanish - verbal and written
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