Mortgage Servicer II
HybridPhoenix, Arizona, United States
Job Summary
Process all loan-related transactions including payoffs, loss drafts, hazard claims, CPI inquiries, ACH requests, lien perfection, and escrow administration for existing Desert Financial Mortgage Loans. Onboard new mortgage loans by ensuring accurate data entry into servicing systems and generate annual regulatory notices for escrow analysis and adjustable rate mortgage changes. Directly interact with members, credit union staff, and third-party vendors via phone and email to respond to inquiries from iService, KeyInsight Opportunities, and investors such as Fannie Mae and Mortgage Insurance Companies within 24 hours. Ensure procedures are followed for various servicing tasks and that quality standards are met as validated by QC, auditors, and regulators.
Required Qualifications
- High School Diploma or GED
- 2+ years Prior experience servicing Fannie Mae or Freddie Mac loans
- 2+ years Related servicing or lending experience
- Knowledge of mortgage loan products, rules and regulations
- Knowledge of lending products that includes purchases and refinances of many different types of collateral
- Working knowledge of Microsoft Office Suite including Outlook, Word and Excel
- Communication skills – ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication
- Must be able to perform pre-employment substance abuse testing
Desired Qualifications
- Knowledge of Mortgage systems, Keystone, OnBase, and FNMA Servicing Guide
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