Mortgage Processing Specialist
On-siteLawrenceburg, Indiana, United States
Job Summary
Review application files to verify data completeness and submit complete loan files to underwriting for approval. Collaborate with third-party vendors and mortgage loan officers to order necessary documentation and confirm borrower information. Act as the primary point of contact with borrowers, requesting missing documents while ensuring an exceptional customer experience. Navigate customer relationship software, loan operating systems, and third-party websites to obtain required documentation. Manage the complex loan pipeline to prioritize workflows and meet milestone service levels. Maintain high levels of confidentiality and accuracy while working under frequent interruptions and tight deadlines. Lifting and moving loan files of up to 30 lbs is required.
Required Qualifications
- Minimum two years of experience in the mortgage loan industry
- Strong knowledge of banking industry practices relative to bank loan operations with respect to mortgage loan products, services, policies, and procedures
- Must have strong computer skills and proficiency with loan industry software
- Working knowledge of Microsoft Office Suite
- A high level of initiative, thoroughness, and accuracy
- Solid communication and organizational skills with focus on teamwork
- Ability to work under deadlines with frequent interruption
- Ability to balance multiple projects/activities with varying deadlines
- High level of confidentiality
- Work involves lifting and moving loan files of up to 30 lbs
Desired Qualifications
- Encompass Software System experience preferred
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