Mortgage Origination - Customer Service Representative
$41,600–$45,760 year
On-siteIndianapolis, Indiana, United States
Indianapolis, Indiana, United StatesOn-siteFull Time$41,600–$45,760 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Answer calls and emails from the lending industry and the public regarding FHA guidelines and procedures. Locate answers in a knowledge database to acknowledge client requests and document all contacts in a database. Follow standard operating procedures for various topics, systems, and contact channels while keeping up to date on FHA mortgage processes. Maintain Monday through Friday schedule with no weekend work. Requires minimum of 2 years of mortgage origination experience and ability to obtain a Public Trust Security clearance.
Required Qualifications
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
- Minimum of 1 year of contact center experience or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
- The ability to navigate multiple computer systems and applications and utilize search tools
- Excellent time management skills and dependability
- Strong written and verbal communication skills, including telephone etiquette
- Keyboarding proficiency of at least 40 words per minute
Desired Qualifications
- FHA Knowledge/background
- Contact Center experience (Omnichannel)
- Bilinguals English and Spanish - verbal and written
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