Mortgage Operations Manager - In Office / Paramus, NJ or Houston, TX
$125,000–$150,000 year
Hybrid · Houston, Texas, United States or Paramus, New Jersey, United States
Job Summary
Lead the design and execution of Longbridge’s HELOC operations from inception through growth. Build the HELOC operations department from the ground up, developing policies, procedures, and controls; create capacity plans, training materials, and automation opportunities. Personally perform loan intake and processing during startup, then hire, train, and develop a high-performing team to achieve monthly production goals while maintaining quality and compliance. Oversee end-to-end performance including risk management, vendor relationships for underwriting and related services, and collaboration with Retail, Wholesale, and Sales teams to position the product competitively. Ensure regulatory compliance and build a culture of continuous improvement.
Required Qualifications
- 5+ years of experience in HELOC or home equity lending operations
- deep understanding of the loan lifecycle and operational management
- proven track record hiring, managing, and developing teams in-person or remotely
- experience at an Independent Mortgage Banker (IMB) strongly preferred
- comfortable operating with ambiguity and building structure where none exists
- proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); AI/automation tools a plus
- Familiarity with MeridianLink LOS is a plus, though equivalent LOS experience is equally valued
- strong written and verbal communication skills; ability to interpret regulatory requirements and translate them into operational policy
- working knowledge of Fair Lending, HMDA, RESPA, CFPB, Bank Secrecy Act, and related compliance requirements
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