MORTGAGE LOAN OFFICER ASSISTANT
On-siteHillsdale, Michigan, United States
Job Summary
Process all loan documents by labeling, splitting into proper folders, and reviewing income and asset files to ensure quality and timely underwriting. Request and track appraisals and title work, completing initial reviews to verify file completeness before moving cases to underwriting. Assist originators with pipeline management, condition requests, and adverse action notices to avoid delays and maintain accurate meeting reports. Order necessary items when processors are out of the office to keep files moving. High school diploma required with helpful banking experience, basic computer skills, and strong customer service abilities.
Required Qualifications
- High School Diploma or Equivalent
- Basic computer experience including Microsoft Word, Excel and database knowledge
- Good typing skills
- Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers and vendors
- Ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction
- Basic math skills including the ability to calculate fractions, decimals and percentages
- Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations
- Excellent customer service skills
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Ability to lift and/or move up to 15 pounds
- Ability to lift and/or move up to 25 pounds
- Close vision
- Distance vision
- Color vision
- Depth perception
- Ability to adjust focus
Desired Qualifications
- Banking and loan experience helpful
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