Mortgage Dispatch Specialist
On-siteChatsworth, California, United States
Job Summary
Manage high volumes of inbound and outbound calls, responding to client inquiries clearly and professionally while directing calls to appropriate departments. Serve as the initial point of contact for borrowers, monitoring and responding to leads from phone calls, voicemails, emails, and online submissions. Address client questions and concerns with confidence, escalating or transferring calls as needed while performing additional administrative duties. Requires previous mortgage or financial services experience, call center background, and proficiency in Microsoft Office Suite. Competitive compensation with performance-based bonuses available. Join a fast-growing Non-QM lender redefining the lending experience with streamlined processes and a commitment to speed.
Required Qualifications
- Exceptional verbal and written communication skills
- Strong attention to detail with a high degree of accuracy
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to work both independently and collaboratively within a team
- Professional demeanor and customer service-focused mindset
Desired Qualifications
- Previous experience in mortgage or financial services industry (preferred)
- Call center experience (preferred)
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