Morpheus Solution Specialist

Provide technical support for Morpheus and VM Essentials deployments across on-prem, hybrid, and cloud environments. Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms. Drive timely resolution of support cases in alignment with SLAs. Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution. Document solutions, FAQs, and best practices to improve internal knowledge bases. Collaborate with cross-functional teams including Product, Engineering, and Sales Engineering to ensure customer success. Handle standard break/fix tickets and routine troubleshooting. Perform environment checks, configuration assistance, and log analysis. Escalate complex issues to Specialists/Experts with proper investigation. Maintain accurate case documentation and customer communication.