Morpheus Enterprise and Morpheus VM Essentials Support Engineer
$105,500–$243,000 year
On-site · Fort Collins, Colorado, United States or Alpharetta, Georgia, United States
Job Summary
Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-prem, hybrid, and cloud environments. Own and drive resolution of highest-severity escalations, critical customer incidents, and root cause analysis activities. Diagnose and troubleshoot issues related to virtualization, compute, operating systems, storage, networking, and automation platforms. Collaborate with cross-functional teams including Product Development, Engineering, Operations and Account Management to ensure customer success. Document solutions, FAQs, and best practices to improve internal knowledge bases. Provide architectural guidance to customers and internal teams. Collaborate closely within your team and other engineering teams on defect reproduction, triage, and product maturity. Develop tools, automation, and processes to improve support efficiency. Serve as a mentor and technical leader for the entire support organization. Influence product roadmap and design through field and customer insights, supportability requirements, and complex deployment learnings.
Required Qualifications
- Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
- 7+ years of deep technical experience in virtualization, cloud management, or enterprise support
- Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design
- Track record of leading technical escalations, RCAs, and cross-functional engagements
- Ability to influence product quality and drive architectural improvements
- Excellent written and verbal communication skills; mastery in English language
Desired Qualifications
- 7+ years of deep technical experience in virtualization, cloud management, or enterprise support
- Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design
- Track record of leading technical escalations, RCAs, and cross-functional engagements
- Ability to influence product quality and drive architectural improvements
- Excellent written and verbal communication skills; mastery in English language
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