Montana's BBQ & Bar - Guest Service Supervisor
On-site · Calgary, Alberta, Canada
Calgary, Alberta, CanadaOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Guest Service Supervisor at Montana's BBQ & Bar overseeing day-to-day restaurant operations, helping deliver a Perfect Guest Experience, coaching Q-Crew, training hourly staff, collaborating with the GM on guest experience tactics, managing KPI targets (guest satisfaction, Q-Crew satisfaction, food safety, profitability), enforcing operating procedures including safety and HACCP, and supporting marketing and promotional rollouts while maintaining labour and inventory controls.
Required Qualifications
- Prior experience in a hospitality setting
- Strong interpersonal and communication skills for interacting with the restaurant team and Guests
- Knowledge of Point of Sale Systems
- Ability to work in a fast-paced environment while balancing competing priorities
- Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests
- Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively
- Superior interpersonal skills and ability to work as part of a team
- Ability to multi-task and maintain high energy in a fast-paced environment
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