Monitoring Coordinator
$39,520–$72,800 year
On-siteIndianapolis, Indiana, United States
Job Summary
Build and activate monitored accounts via branch personnel and CMS, while assisting with testing and validation of communicator signals. Accurately generate and disseminate monitoring invoices, conduct regular audits for billing accuracy, and ensure customer data remains timely and correct. Provide administrative support and basic alarm operational assistance via email and phone to customers, sales teams, and branches. Attend continuous education on new product lines and demonstrate a commitment to professional growth and safety regulations. This role requires 1+ years of administrative experience, strong Microsoft Suite proficiency, and the ability to multi-task in a fast-paced environment. The position offers a salary of $19–$35 per hour, with a standard schedule from 8:00 am to 4:45 pm, Monday through Friday.
Required Qualifications
- 1 + years of administrative experience in a service industry
- Pass drug and background screenings
- Strong verbal and written communication skills
- Above average proficiency working in Microsoft Suite: Outlook, Word, Excel, and PowerPoint
- Ability to handle confidential and sensitive information with discretion
- Strong work ethic and the desire to work effectively as a team member as well as independently to accomplish organizational objectives
- Above average ability to multi-task in a fast-paced environment while simultaneously navigating multiple systems/applications and phone call
- Previous industry experience in similar monitoring roles
- Previous customer service experience
- Must be able to sit for long periods
- Must be able to effectively use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
- Must be able to perform repetitive motions while using a computer
- While performing the duties of this job, the employee is regularly required to talk or hear
- New hires must complete the I-9 Verification form within 3 days of hire
- verify employment eligibility via E-Verify
- Background checks with criminal courts, state and county repositories of criminal records, and the Department of Motor Vehicles
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